About Smokeharm Heating & Air and How Referrals Work

Who are we, exactly?

Smokeharm Heating & Air is a referral service for homeowners with heating or cooling trouble. That is the whole job. We are not a repair company. We do not own the trucks, the tools, or the parts. We link you with independent HVAC providers in our network, and they take it from there.

Why does this service exist?

When the house is too hot or too cold, searching online feels like a chore. You get long lists, vague prices, and phone menus. We wanted a shorter path. Small problem, short search. The sooner a provider looks at a weak airflow issue or a strange noise, the less likely it grows into a bigger one.

How are providers matched with you?

You tell us what is going on, using the request form or by phone. We then route your request to an independent local provider who handles that kind of work in Richmond or nearby parts of the Richmond area. Availability differs from one provider to the next. Request a callback to check provider availability.

What do we expect from providers?

Providers in our network are independent businesses. We ask them to:

• Explain the problem in plain words
• Give a written quote before starting work
• Hold any license or permit that local rules require for the job
• Treat your home and your time with respect
• Be honest if a job is outside what they do

What do we not do?

Let us be clear, so nothing surprises you.

• We do not repair, service, or install equipment.
• We do not set prices. The provider does.
• We do not promise a result or an arrival time.
• We do not decide what your insurance covers. Some policies may cover sudden damage, so check your policy.

How is Smokeharm Heating & Air paid?

Honest question, honest answer. Providers in our network may pay a fee for referred requests. Smokeharm Heating & Air does not bill you for making the connection. Any price you pay is agreed between you and the provider, and it should be in writing before work begins.

Can I say no?

Yes. Ask first, then act. Getting an estimate does not lock you in. You can compare, ask more questions, or walk away. There is no obligation.

Ready to get connected?

Tell us what your system is doing, and we will point you toward a local provider who can look at it.

Request Service

If you would rather talk, Request a callback and ask about provider availability.

Request Service